Marie Olesen, La Jolla Cosmetic’s leader, has spent her entire professional life helping good doctors take better care of their patients and helping patients find the good doctors.
When Marie’s husband, R. Merrel Olesen, MD, founded LJC in 1988, there was little understanding of the needs of cosmetic patients. To make sure their patients were happy, Marie began surveying LJC patients and has done so continuously for 31 years. A self-admitted data junkie, she loves exploring patient feedback for insights that can help LJC and other practices better serve their patients.
She is known as an innovator in cosmetic patient care and communication. She is an author, speaks nationally and internationally, and serves on the Board of the Center for Services Leadership at Arizona State University.
August 24th, 2021 | 45 mins 59 secs
frank subaru, homelessness, humble design, volunteering
Nothing seems more daunting than solving the homeless problem, but there’s a special San Diego organization making a real and meaningful impact.